At Florena Professional, we are committed to protecting your privacy and ensuring a seamless shopping experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.florena.in. By using our platform, you agree to the terms of this policy.
1. Information We Collect
We collect various types of information when you use our services:
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and other information necessary to complete a purchase.
- Non-Personal Information: IP address, device details, and browsing behavior collected through cookies.
- Purchase Information: Order history, product preferences, and payment information to streamline your shopping experience.
2. How We Use Your Information
We use your data for:
- Order Fulfillment: To process and ship your orders.
- Communication: To send updates about your orders, promotions, and account status.
- Personalization: To offer product recommendations based on your previous purchases.
- Platform Optimization: To improve website performance and functionality.
- Security: To protect your data and prevent fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Such as payment processors, shipping carriers, and marketing agencies.
- Legal Obligations: To comply with laws, regulations, or protect the rights of Florena Professional.
- Business Transactions: In case of a merger or acquisition, your data may be transferred to the new owner.
4. Payment Information
We use secure payment gateways to process your transactions. Your payment details are handled by third-party payment processors who comply with industry-standard security protocols.
5. Cookies and Tracking
We use cookies to enhance your browsing experience by remembering your preferences and tracking your activity on our website. You can manage your cookie settings through your browser.
6. Data Security
We employ industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. However, no online system is entirely secure, and we cannot guarantee complete security.
7. Your Rights
You have the right to:
- Access your personal data.
- Correct inaccuracies in your data.
- Request Deletion of your data, subject to legal obligations.
- Opt-Out of marketing communications.
8. Order Cancellation Policy
- Before Shipment: You can cancel an order any time before it has been shipped by contacting our customer support team at support@florena.in or +91-90999-35876. Once the cancellation is confirmed, you will receive a full refund for the purchase.
- After Shipment: If the order has already been shipped, it cannot be canceled. However, you can return the product in accordance with our Return Policy outlined below.
9. Return Policy
We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the product under the following conditions:
- Eligibility for Return: Products must be unused, in their original packaging, and returned within 7 days of receipt.
- Non-Returnable Items: Certain personal care products, opened beauty kits, and customized orders are non-returnable due to hygiene concerns.
- Return Process: To initiate a return, please contact our customer support at support@florena.in or call +91-90999-35876. You will be guided through the return process, and return shipping details will be provided.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective product.
10. Refund Policy
Once we receive and inspect the returned product, you will be notified via email regarding the approval or rejection of your refund.
- Refunds for Canceled Orders: If your order is canceled before shipment, the refund will be processed to the original payment method within 7-10 business days.
- Refunds for Returned Products: Approved returns will be refunded within 7-14 business days after we receive the returned product.
- Mode of Refund: Refunds will be processed back to the original payment method (credit/debit card, UPI, or net banking).
- Partial Refunds: In case a return is approved but there are signs of use or damage to the product, a partial refund may be issued.
11. Data Retention
We retain personal data only as long as necessary to fulfill your orders, provide customer service, and comply with legal obligations. After account closure, limited information may be retained to prevent fraud and for legal record-keeping.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.
13. Children’s Privacy
We do not knowingly collect personal data from children under the age of 18. If we learn that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date, and we encourage you to review this policy regularly.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us:
Florena Professional
Email: support@florena.in
Phone: +91-90999-35876